Driving Innovation in Healthcare through Strategic Design

People, process, impact

I work at the intersection of healthcare and design, leading with curiosity and digging deep into human behaviors, motivations, and barriers.

I specialize in navigating the complexities of healthcare workflows and uncovering where digital tools can meaningfully improve both clinician and patient experiences.

Understanding challenges to explore what’s possible

With a background in user research, service design, and healthcare innovation, I’ve spent years collaborating with cross-functional teams— clinicians, technologists, analysts, and patients— to reimagine care access and delivery.

I translate ambiguity into clarity by aligning real-world insights with strategic design opportunities.

What I do:

➔ UX Research and Human-Centered Insights

• Contextual inquiries, interviews, and ethnographic studies

• Mixed-methods research

• Insight synthesis and journey mapping to surface pain points and patterns

• Research and study design in regulated environments

➔ Workflow and Systems Design

• Mapping current-state workflows and information ecosystems

• Identifying inefficiencies, redundancies, and unmet needs

• Co-design workshops with multi-disciplinary stakeholders

• Creating future-state workflows that integrate digital solutions

➔ Strategic Opportunity Development

• Identifying high-leverage areas for innovation

• Translating insights into concepts, prototypes, and implementation roadmaps

• Collaborating with product teams to scope and prioritize features

• Supporting change management and adoption planning

Some topics I’ve worked on:

➔ Durable medical equipment digital ordering workflow innovation

➔ Telehealth and remote therapeutic monitoring opportunities

➔ Patient healthcare portal experience design

➔ Patient and provider risk assessment and prior authorization experience

… and more